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Terms&Conditions

Please read these terms and conditions carefully before using our platform.

TERMS AND CONDITIONS – Material Donation Website

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the site.

2. Purpose of the Website

This platform facilitates the donation of unwanted but usable physical goods (e.g., clothes, furniture, electronics, etc.) to individuals or organizations in need.

3. Eligibility

You must be 18 years or older to donate or receive items via this website. By using the platform, you confirm that you meet this requirement.

4. User Conduct

You agree not to:

  • Post or donate illegal, hazardous, or inappropriate items.
  • Misrepresent items (e.g., condition, functionality).
  • Harass or abuse other users.
  • Violate any applicable laws.

5. Donation Guidelines

  • All donated items must be legal, clean, safe, and in usable condition.
  • Donors are responsible for accurately describing their items.
  • The website does not guarantee pickup, delivery, or acceptance of any donation.
  • Donors must not intentionally or negligently provide damaged or unsafe items.

6. Fine for Damaged Items

If a donor knowingly or negligently donates damaged or unusable items, they may be subject to a fine of £60. This is to ensure the safety, dignity, and trust of all users on the platform.

7. No Financial Transactions

This platform does not accept or process any monetary donations. All exchanges are for physical goods only.

8. Liability Disclaimer

We are not responsible for:

  • The condition, safety, or legality of donated items.
  • Any disputes between donors and recipients.
  • Lost, damaged, or stolen items.

9. Termination

We reserve the right to suspend or terminate accounts that violate these terms or misuse the platform.

10. Modifications

We may update these Terms at any time. Continued use of the site constitutes acceptance of the new terms.

PRIVACY POLICY – Material Donation Website

1. Information We Collect

We may collect:

  • Name, email, phone number
  • Location (for pickup/drop-off coordination)
  • Communication data (messages, comments)

2. How We Use Your Information

  • To facilitate communication between donors and recipients
  • To improve our platform
  • To notify users about important changes or updates

3. Information Sharing

We do not sell or share your personal data with third parties except:

  • With your consent (e.g., to connect with another user)
  • To comply with legal obligations

4. Data Security

We take reasonable steps to protect your data but cannot guarantee 100% security.

5. Your Rights

You may:

  • Access or update your information
  • Request deletion of your account/data

6. Children's Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect or process personal data from anyone under 18 years old. If you believe a minor has provided us with personal information, please contact us so we can remove it.

7. Contact

For questions or concerns, contact us at: support@helmore.co.uk